It would be nice to be managing a larger complex, I decided on Wednesday. My frustration level was almost at optimum, and I was waiting for maintenance to happen. Most large complexes have their own dedicated (to the complex ~ I won't deal with how dedicated to work they are!) people that are supposed to accomplish miracles in a short space of time.
I had been waiting for some not-so-minor things to be accomplished. Waiting, waiting, waiting. It was much as the furniture story I posted the other day. This time, however, there were no fingernails to chew...they were gone. There was no one to yell at ~ well, no one who was part of the solution to the problem anyway.
Finally, I pulled in the "big gun" and made a phone call. To who will remain behind a discretionary curtain - but needless to say, help was promised within the hour. Now, we all know how that can go ~ one hour stretches into three or four and then into a day. I was prepared. Within the hour, as I was standing outside getting some air...a truck pulled up and it was reminiscent of a cop movie. Four burly guys flew out of the truck, one charged up to me ~ put out his hand. He shook mine in a vice-like grip, asked what needed to be done now and as I was stammering my response (yes, my hand hurt!) they were off on their missions.
I have since dubbed these folks my personal SWAT team. They accomplished in two hours (!!) what had not been accomplished in two days. I would have done a victory dance, but was afraid I'd fall in the bushes or the street ~ so I admirably restrained myself.
Today they were put to the test. I had three drains in three apartments that were backing up and overflowing...not a good sign. The SWAT team were dealing with issues at three complexes, but assured me they would be here today to get more magic done.
I should have simply trusted them - but ... so, when they weren't here in the morning, I started trying to find out what was going on. It's not as if there weren't other things that needed attention, but I was getting some/most/a little of those done as the day went on its merry pace.
It was now afternoon. And one of my more delightful (sort-of) tenants was coming into the office at increasingly shorter intervals to let me know that 1) no one had arrived yet and 2) the water was still backing up and 3) to give me a running tally of how many "buckets" he had taken from the sink and dumped in the toilet.
Of course, there were the usual phone calls, tenants and prospective tenants sandwiched in around getting paper work done (remember, in a weekly rental apartment I do everything I had a month to do before in 5 days...and then get the privilege of doing it all over again the next week!).
Finally, I was making phone calls at increasingly shorter intervals to find out what ~ if anything ~ was going to happen.
4:14pm came around and my SWAT team arrived...this time with only three members. There was the same exit from the truck as before, the same bone crunching handshake ... and they piled into the work. And by the time I left for awhile at the end of my day, they had accomplished all they set out to do, and all that I needed them to do. A good feeling.
Now, I'm not sure what the tenant is going to do tomorrow without a reason to come in and give me reports ~ but perhaps (given his ...ahem...advanced age...more than mine) he'll spend the day recovering.
As for me? Tomorrow brings new challenges, ideas and keeping up with what needs to be done.
I don't get the SWAT team back until Wednesday ~ but that is alright, as I can rest comfortably in the knowledge they will be here and will get things accomplished!!
Maybe I better watch out - they might start doing my job as well ... Now that's a thought ~
--I'm still unable to publish pictures ... hopefully in the next few days ...